Terms & Conditions

Beleaf Therapy

These Terms & Conditions outline the professional standards, policies, and expectations that guide the therapeutic services provided by Beleaf Therapy. They are designed to ensure a safe, respectful, and transparent therapeutic environment for all clients.

By engaging in therapy services with Beleaf Therapy, you acknowledge that you have read and understood the policies described below.

1. Definitions
In this document:
Therapist refers to the counsellor, psychologist, or psychiatrist providing therapy services through Beleaf Therapy.
Client refers to the individual receiving therapy services.

2. Our Commitment to You
Beleaf Therapy is committed to providing a safe, respectful, and supportive space where clients can explore their concerns openly.
Our therapists aim to:
provide a non-judgemental and confidential environment
support clients in understanding their thoughts, emotions, and experiences
maintain high standards of ethical and professional practice

3. Professional Ethics
All therapists at Beleaf Therapy adhere to the ethical guidelines of the
Singapore Association for Counselling.
These ethical standards ensure that therapists practice responsibly, maintain professional boundaries, and place the wellbeing of clients at the centre of their work.
Therapists also engage in ongoing professional development and supervision to maintain quality of care.

4. Anti-Discrimination
Beleaf Therapy is strongly committed to inclusive and non-discriminatory practice.
Clients will not be discriminated against on the basis of:
nationality or citizenship
race or ethnicity
age
gender or gender identity
sexual orientation
socio-economic status
religion
marital or partnership status
disability
All clients will be treated with dignity, respect, and cultural sensitivity.

5. Confidentiality
Everything discussed in therapy sessions is treated as confidential.
Information shared in therapy will not be disclosed to third parties without the client’s consent, except in situations where disclosure is required to protect safety or comply with legal obligations.
Confidentiality may be broken if the therapist believes that:
the client may be at risk of harming themselves
the client may pose a risk of harm to others
there is suspected abuse or neglect that must be reported
there is a legal requirement to disclose information
In such circumstances, the therapist may contact appropriate individuals or organisations, such as medical professionals, social services, emergency contacts, or legal authorities.

6. Personal Data Protection
Beleaf Therapy complies with the requirements of the Personal Data Protection Act 2012.
All personal information collected is used solely for the purpose of providing therapy services and maintaining clinical records.
Client information is stored securely and protected from unauthorised access.

7. Records and Documentation
Therapists maintain professional case notes to support continuity of care and maintain quality of service.
These notes may be used for:
treatment planning
clinical review
professional supervision
Sessions may not be recorded (audio or video) by either the therapist or the client.
Clients may request copies of their records via email; however, therapists reserve the right to decline such requests where appropriate.
Clients may request a summary report of therapy, which may include:
concerns discussed
interventions used
therapist observations
A summary report can be provided after a minimum of three sessions and is subject to an administrative fee of S$50.
Client records are securely stored for five years after the final session, after which they are permanently deleted.

8. Professional Supervision
To maintain quality of service, therapists may discuss aspects of their clinical work with qualified supervisors.
Any information shared during supervision will be anonymised where possible and handled with the same level of confidentiality.

9. Communication and Professional Boundaries
To protect client privacy and maintain professional boundaries:
Therapists do not initiate personal contact with clients outside scheduled sessions except for administrative matters.
Therapists will not acknowledge clients in public unless the client initiates contact.
Therapists do not engage with clients on social media platforms.
Official communication may occur via email or WhatsApp for scheduling or administrative matters.

10. Session Length and Fees

As of 1 May 2026, Beleaf Therapy does not offer couple or family therapy.
If a client wishes for another individual to be involved in therapy, this must be arranged as a separate session.

11. Payment
Payment must be made before the start of each therapy session.
Accepted payment methods include:
PayNow
Bank Transfer
Payment details will be provided at the time of booking.

12. Rescheduling and Cancellations
If you need to reschedule an appointment, please do so through the booking system and inform your therapist via email or WhatsApp.
Therapists aim to respond to administrative messages within one working day, excluding periods when they are out of office.

13. Missed Appointments (DNA)
Failure to attend a scheduled appointment without prior notice will be recorded as a Did Not Attend (DNA).
After three consecutive DNAs, the therapist reserves the right to terminate the case.
Beleaf Therapy may attempt to contact the client to reschedule after a missed appointment, but will not continue follow-up indefinitely.

14. Late Arrivals
If a client arrives more than 15 minutes late, the therapist may consider the session a DNA.
Sessions will generally end at the scheduled time to avoid delays for other clients.

15. Therapist Rescheduling
If a therapist needs to reschedule a session, the client will be informed as soon as possible and offered alternative appointment times.

16. Duration of Therapy
Therapy is a collaborative process and there is no fixed duration for treatment.
Therapists cannot guarantee specific outcomes or timelines for resolving concerns.

17. Emergency and Crisis Situations
Therapy services at Beleaf Therapy are not intended for emergency or crisis situations.
If you are experiencing an immediate crisis or are in danger, please contact emergency services or a crisis hotline (ie: Samaritans of Singapore: 1-767, Mindline: 1771, A&E: 995, or Singapore Police Force: 999).

18. Ending Therapy
Therapy may end under the following circumstances:
Both therapist and client agree to conclude therapy.
No appointments are scheduled for six months after the last session.
There are three consecutive missed appointments (DNAs).
Clients are welcome to return to therapy in the future by booking a new intake session.

19. Client Responsibilities
Clients are encouraged to support the therapeutic process by:
attending sessions on time
communicating if they are unable to attend
participating openly in sessions
providing feedback if therapy is not meeting their expectations
Clients should not attend sessions while under the influence of alcohol or drugs.

20. Limitation of Liability
While therapists aim to provide professional and ethical care, therapy outcomes cannot be guaranteed.
Beleaf Therapy shall not be held liable for decisions or actions taken by clients based on therapy discussions.